Refund policy

At ZK FAN, customer satisfaction is our top priority. If you receive a damaged, wrong, or defective product, we will assist you according to the policy below.

1) Eligibility for Return / Exchange

You can request a return or exchange if:

• You received a wrong product
• The product is damaged during delivery
• The product has a manufacturing defect

📌 Return/Exchange request must be made within 3 days of delivery.

2) Return Conditions

To be eligible:

• Product must be unused
• Product must be returned in original packaging
• All accessories (remote, down rod, screws etc.) must be included

3) Items Not Eligible for Return

Return or refund will NOT be accepted if:

• Fan is installed/used and then returned without fault
• Damage is caused due to mishandling, water, or wrong wiring
• Product is opened, repaired, or modified by the customer/electrician
• Circuit is damaged due to dimmer usage or voltage misuse

4) Refund Policy

Refunds are only applicable in case:

• Product is out of stock and cannot be replaced
• Return is approved after inspection

Refund will be processed within 7–10 working days after approval.

5) Exchange / Replacement Policy

If your return is approved:

• We will replace the fan or part (depending on the issue)
• Replacement delivery will be arranged as soon as possible

6) Return Process (How to Apply)

To request a return/exchange, contact us on WhatsApp with:

• Order number
• Product name
• Clear video/photo of the issue

7) Shipping Charges

• If the mistake is from our side (wrong/damaged product), return shipping is free
• If the return is due to customer preference, shipping charges will apply

Contact For support, please contact us via WhatsApp or Email.